cbCompare The Bookie

Complaint theme

UI & navigation

Mentioned in 2,784 of the 20,234 Australian bookmaker app reviews in our corpus — 25.2% of everything punters wrote.

2,784
Reviews mentioning it
25.2%
Share of all reviews
4.68
Avg star when mentioned
0.18×
Negative-review lift

The lift figure compares how often UI & navigation appears in negative (1–2 star) reviews versus positive (4–5 star) ones. At 0.18×, punters mostly bring it up in praise rather than complaint. Reviews that mention it average 4.68 stars.

Highest ui & navigation complaint rates

Share of each operating brand's analysed store reviews that mention UI & navigation — the analysed-review count is shown beside every bar.

  1. 1
    Betfair20%
    of 162 reviews
  2. 2
    Multis20%
    of 28 reviews
  3. 3
    Bet Dragon20%
    of 27 reviews
  4. 4
    Unibet17.6%
    of 168 reviews
  5. 5
    Draftstars15.8%
    of 60 reviews
  6. 6
    Betfocus15.4%
    of 110 reviews
  7. 7
    BetDeluxe13.2%
    of 500 reviews
  8. 8
    PointsBet11.7%
    of 500 reviews
  9. 9
    PuntX11.1%
    of 28 reviews
  10. 10
    Bet36510.7%
    of 500 reviews

Lowest ui & navigation complaint rates

Only brands with at least 100 analysed reviews qualify here — a low rate on a thin sample proves nothing.

  1. 1
    Swiftbet0%
    of 250 reviews
  2. 2
    Playwest0%
    of 241 reviews
  3. 3
    BetZooka0%
    of 234 reviews

iPhone vs Android

Share of each store's negative-review mix that UI & navigation makes up. We compare normalised shares rather than raw rates because Google Play reviews are shorter and mention fewer themes overall.

App Store (iPhone)4.4%
Google Play (Android)5.3%

Frequently asked questions

How common are UI & navigation complaints about Australian bookmakers?

UI & navigation comes up in 2,784 of the 20,234 app-store reviews in our corpus — 25.2% of everything punters wrote. The average review that mentions it scores 4.68 stars out of 5.

Do UI & navigation complaints usually mean a bad experience?

Reviews that mention UI & navigation appear 0.18× as often in negative (1–2 star) reviews as in positive (4–5 star) ones. A ratio above 1 means the theme leans negative; below 1 means punters mostly bring it up in praise.

Which bookmaker gets the most UI & navigation complaints?

Among the 69 operating brands with analysed reviews, Betfair has the highest rate — 20% of its 162 analysed store reviews mention UI & navigation.

Is UI & navigation a bigger issue on iPhone or Android?

As a share of each store's complaint mix, UI & navigation makes up 5.3% of negative Google Play reviews versus 4.4% on the App Store. We compare normalised shares because Play reviews are shorter and mention fewer themes overall.

All 18 complaint themes

Editor vs punter divergence iPhone vs Android ratings Platform complaint profiles All bookmakers