cbCompare The Bookie

Complaint theme

ID verification / KYC

Mentioned in 122 of the 20,234 Australian bookmaker app reviews in our corpus — 1.1% of everything punters wrote.

122
Reviews mentioning it
1.1%
Share of all reviews
1.75
Avg star when mentioned
13.35×
Negative-review lift

The lift figure compares how often ID verification / KYC appears in negative (1–2 star) reviews versus positive (4–5 star) ones. At 13.35×, punters raise it far more in anger than in praise. Reviews that mention it average 1.75 stars.

Highest id verification / kyc complaint rates

Share of each operating brand's analysed store reviews that mention ID verification / KYC — the analysed-review count is shown beside every bar.

  1. 1
    BetProfessor25%
    of 31 reviews
  2. 2
    TeamBet25%
    of 29 reviews
  3. 3
    Rob Waterhouse21.6%
    of 212 reviews
  4. 4
    YesBet20%
    of 157 reviews
  5. 5
    CashCage20%
    of 93 reviews
  6. 6
    JungleBet20%
    of 46 reviews
  7. 7
    WellBet10%
    of 58 reviews
  8. 8
    Picklebet9.9%
    of 400 reviews
  9. 9
    XBet9.5%
    of 47 reviews
  10. 10
    BearBet8%
    of 147 reviews

Lowest id verification / kyc complaint rates

Only brands with at least 100 analysed reviews qualify here — a low rate on a thin sample proves nothing.

  1. 1
    BetDeluxe0%
    of 500 reviews
  2. 2
    MintBet0%
    of 500 reviews
  3. 3
    EliteBet0%
    of 370 reviews

iPhone vs Android

Share of each store's negative-review mix that ID verification / KYC makes up. We compare normalised shares rather than raw rates because Google Play reviews are shorter and mention fewer themes overall.

App Store (iPhone)2.9%
Google Play (Android)2.3%

Frequently asked questions

How common are ID verification / KYC complaints about Australian bookmakers?

ID verification / KYC comes up in 122 of the 20,234 app-store reviews in our corpus — 1.1% of everything punters wrote. The average review that mentions it scores 1.75 stars out of 5.

Do ID verification / KYC complaints usually mean a bad experience?

Reviews that mention ID verification / KYC appear 13.35× as often in negative (1–2 star) reviews as in positive (4–5 star) ones. A ratio above 1 means the theme leans negative; below 1 means punters mostly bring it up in praise.

Which bookmaker gets the most ID verification / KYC complaints?

Among the 69 operating brands with analysed reviews, BetProfessor has the highest rate — 25% of its 31 analysed store reviews mention ID verification / KYC.

Is ID verification / KYC a bigger issue on iPhone or Android?

As a share of each store's complaint mix, ID verification / KYC makes up 2.3% of negative Google Play reviews versus 2.9% on the App Store. We compare normalised shares because Play reviews are shorter and mention fewer themes overall.

All 18 complaint themes

Editor vs punter divergence iPhone vs Android ratings Platform complaint profiles All bookmakers