cbCompare The Bookie

Complaint theme

Customer support

Mentioned in 1,677 of the 20,234 Australian bookmaker app reviews in our corpus — 15.2% of everything punters wrote.

1,677
Reviews mentioning it
15.2%
Share of all reviews
4.05
Avg star when mentioned
0.85×
Negative-review lift

The lift figure compares how often Customer support appears in negative (1–2 star) reviews versus positive (4–5 star) ones. At 0.85×, punters mostly bring it up in praise rather than complaint. Reviews that mention it average 4.05 stars.

Highest customer support complaint rates

Share of each operating brand's analysed store reviews that mention Customer support — the analysed-review count is shown beside every bar.

  1. 1
    RealBookie44.4%
    of 50 reviews
  2. 2
    Multis40%
    of 28 reviews
  3. 3
    Bet Dragon40%
    of 27 reviews
  4. 4
    OKEBET37.5%
    of 58 reviews
  5. 5
    Colossalbet36.8%
    of 57 reviews
  6. 6
    BetAlpha35.3%
    of 173 reviews
  7. 7
    PuntNow33.3%
    of 37 reviews
  8. 8
    PuntX33.3%
    of 28 reviews
  9. 9
    BearBet32%
    of 147 reviews
  10. 10
    Betfocus30.8%
    of 110 reviews

Lowest customer support complaint rates

Only brands with at least 100 analysed reviews qualify here — a low rate on a thin sample proves nothing.

  1. 1
    Playwest0%
    of 241 reviews
  2. 2
    BetLocal0%
    of 119 reviews
  3. 3
    OZ Lotteries2.6%
    of 500 reviews

iPhone vs Android

Share of each store's negative-review mix that Customer support makes up. We compare normalised shares rather than raw rates because Google Play reviews are shorter and mention fewer themes overall.

App Store (iPhone)10.5%
Google Play (Android)7.9%

Frequently asked questions

How common are Customer support complaints about Australian bookmakers?

Customer support comes up in 1,677 of the 20,234 app-store reviews in our corpus — 15.2% of everything punters wrote. The average review that mentions it scores 4.05 stars out of 5.

Do Customer support complaints usually mean a bad experience?

Reviews that mention Customer support appear 0.85× as often in negative (1–2 star) reviews as in positive (4–5 star) ones. A ratio above 1 means the theme leans negative; below 1 means punters mostly bring it up in praise.

Which bookmaker gets the most Customer support complaints?

Among the 69 operating brands with analysed reviews, RealBookie has the highest rate — 44.4% of its 50 analysed store reviews mention Customer support.

Is Customer support a bigger issue on iPhone or Android?

As a share of each store's complaint mix, Customer support makes up 7.9% of negative Google Play reviews versus 10.5% on the App Store. We compare normalised shares because Play reviews are shorter and mention fewer themes overall.

All 18 complaint themes

Editor vs punter divergence iPhone vs Android ratings Platform complaint profiles All bookmakers