Complaint theme
Responsible gambling
Mentioned in 31 of the 20,234 Australian bookmaker app reviews in our corpus — 0.3% of everything punters wrote.
The lift figure compares how often Responsible gambling appears in negative (1–2 star) reviews versus positive (4–5 star) ones. At 2.33×, punters raise it far more in anger than in praise. Reviews that mention it average 3.00 stars.
Highest responsible gambling complaint rates
Share of each operating brand's analysed store reviews that mention Responsible gambling — the analysed-review count is shown beside every bar.
- 1RealBookie11.1%of 50 reviews
- 2PuntX11.1%of 28 reviews
- 3Betfocus7.7%of 110 reviews
- 4OKEBET6.2%of 58 reviews
- 5Dabble2%of 500 reviews
- 6NextBet1.9%of 162 reviews
- 7OZ Lotteries1.3%of 500 reviews
- 8Bet3650.8%of 500 reviews
- 9Sportsbet0.7%of 200 reviews
- 10Ladbrokes0.6%of 500 reviews
Lowest responsible gambling complaint rates
Only brands with at least 100 analysed reviews qualify here — a low rate on a thin sample proves nothing.
iPhone vs Android
Share of each store's negative-review mix that Responsible gambling makes up. We compare normalised shares rather than raw rates because Google Play reviews are shorter and mention fewer themes overall.
Frequently asked questions
How common are Responsible gambling complaints about Australian bookmakers?
Responsible gambling comes up in 31 of the 20,234 app-store reviews in our corpus — 0.3% of everything punters wrote. The average review that mentions it scores 3.00 stars out of 5.
Do Responsible gambling complaints usually mean a bad experience?
Reviews that mention Responsible gambling appear 2.33× as often in negative (1–2 star) reviews as in positive (4–5 star) ones. A ratio above 1 means the theme leans negative; below 1 means punters mostly bring it up in praise.
Which bookmaker gets the most Responsible gambling complaints?
Among the 69 operating brands with analysed reviews, RealBookie has the highest rate — 11.1% of its 50 analysed store reviews mention Responsible gambling.
Is Responsible gambling a bigger issue on iPhone or Android?
As a share of each store's complaint mix, Responsible gambling makes up 0.4% of negative Google Play reviews versus 0.3% on the App Store. We compare normalised shares because Play reviews are shorter and mention fewer themes overall.
All 18 complaint themes
- Account limiting & closure
- Bet settlement & disputes
- ID verification / KYC
- Marketing & notifications
- App crashes & bugs
- Login & access
- Cash out
- Responsible gambling
- Multis & bet builder
- Deposit & payment methods
- Sports product
- Live streaming & vision
- Withdrawals & payouts
- Customer support
- Promotions & bonuses
- Odds & pricing
- Racing product
- UI & navigation